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Sunday, October 31, 2010
Chapter 11 - Project Management
Q1. Explain the triple constraint and its importance in project management
Involves making tradeoffs between scope, time and cost for a project. Changes will occur throughout the project especially in areas of scope, time allocations for specific tasks as well as finances.
The three following variables are interdependent:
Increased Scope = increased time + increased cost
Tight Time = increased costs + reduced scope
Tight Budget = increased time + reduced scope
Q2. Describe the two primary diagrams most frequently used in project planning
Pert Chart: is a graphical network model that depicts a project’s tasks and the relationships between those tasks
An example:
Gantt Chart: is a simple bar chart that depicts project tasks against a calendar. Most common tool used by project managers.
An example:
Q3. Identify the three primary areas a project manager must focus on managing to ensure success
Q4. Outline 2 reasons why projects fail and two reasons why they succeed.
Why projects fail
1 - Poor scope
2 - Unrealistic expectations, especially regarding organisations objectives.
Why projects succeed
3 - Good communication
4 - Project sponsorship at executive level
CLICK TO VIEW CHAPTER 11 SLIDES !
Involves making tradeoffs between scope, time and cost for a project. Changes will occur throughout the project especially in areas of scope, time allocations for specific tasks as well as finances.
The three following variables are interdependent:
Increased Scope = increased time + increased cost
Tight Time = increased costs + reduced scope
Tight Budget = increased time + reduced scope
Q2. Describe the two primary diagrams most frequently used in project planning
Pert Chart: is a graphical network model that depicts a project’s tasks and the relationships between those tasks
An example:
Gantt Chart: is a simple bar chart that depicts project tasks against a calendar. Most common tool used by project managers.
An example:
Q3. Identify the three primary areas a project manager must focus on managing to ensure success
- Managing people (when doing this, conflicts must be resolved if they occur)
- Managing communications
- Managing change
Q4. Outline 2 reasons why projects fail and two reasons why they succeed.
Why projects fail
1 - Poor scope
2 - Unrealistic expectations, especially regarding organisations objectives.
Why projects succeed
3 - Good communication
4 - Project sponsorship at executive level
CLICK TO VIEW CHAPTER 11 SLIDES !
Chapter 9 - Customer Relationship Management and Business Intelligence
Q1. What is your understanding of CRM?
Customer Relationship Management involves managing a customers relationship with an organisation. It establishes customer loyalty, and in turn profitability for the business.CRM allows companies to have interactions with thier customers on a more personal basis through individualisation
Q2. Compare operational and analytical customer relationship management
Operational CRM has links to the daily transactional processes, day-to-day front office operations and dealing directly with customers of the organisation
Analytical CRM has links to the back office operations, strategic analysis and does not deal directly with customers of the organisation. It often uses data mining to find crucial information about consumers and then analysis of this data is made to form predictions and relationship patterns to further develop the business.
Q3. Describe and differentiate the CRM technologies used by marketing departments and sales departments
Marketing Operations CRM technologies:
1- List Generator
2- Camgaign management system
3- Cross-Selling and Up-Selling
Customer Service Operational CRM technologies:
4- Contact/ Call Centre
5- Web-based self-service system
6 - Call scripting system
Q4. How could a sales department use operational CRM technologies?
Operational CRM technologies could be used for three types of management: sales, contacting and opportunity. It can analyse management of customers information with databases and consistency in both sales and service metrics.
Q5. Describe business intelligence and it's value to business
Business Intelligence are applications and technologies used to gather, analyse and use the data found to imporve decision making efforts. It allows for:
Q6. Explain the problem associated with business intelligence. Describe the solution to this business problem
Organisations are unable to identify their strengths and weaknesses, as well as their competitors due to the lack of data that is accessable and may be poor information.
Companies have a lot of data and need to leverage the information and develop it into useful data.
Q7. What are two possible outcomes a company could get from using data mining?
Data mining is 'the application of statistical techniques to find patterns and relationshops among data and to classify and predict.'
Two possible outcomes include: culster anaylysis as well as association detection
CLICK TO VIEW CHAPTER 9 SLIDES !
Customer Relationship Management involves managing a customers relationship with an organisation. It establishes customer loyalty, and in turn profitability for the business.CRM allows companies to have interactions with thier customers on a more personal basis through individualisation
Q2. Compare operational and analytical customer relationship management
Operational CRM has links to the daily transactional processes, day-to-day front office operations and dealing directly with customers of the organisation
Analytical CRM has links to the back office operations, strategic analysis and does not deal directly with customers of the organisation. It often uses data mining to find crucial information about consumers and then analysis of this data is made to form predictions and relationship patterns to further develop the business.
Q3. Describe and differentiate the CRM technologies used by marketing departments and sales departments
Marketing Operations CRM technologies:
1- List Generator
2- Camgaign management system
3- Cross-Selling and Up-Selling
Customer Service Operational CRM technologies:
4- Contact/ Call Centre
5- Web-based self-service system
6 - Call scripting system
Q4. How could a sales department use operational CRM technologies?
Operational CRM technologies could be used for three types of management: sales, contacting and opportunity. It can analyse management of customers information with databases and consistency in both sales and service metrics.
Q5. Describe business intelligence and it's value to business
Business Intelligence are applications and technologies used to gather, analyse and use the data found to imporve decision making efforts. It allows for:
- the business to identify sales personelle
- determine valuable customers
- if their campaigns are effective, if not then ask vital questions
- is the business making or loosing money and if so, where abouts
Q6. Explain the problem associated with business intelligence. Describe the solution to this business problem
Organisations are unable to identify their strengths and weaknesses, as well as their competitors due to the lack of data that is accessable and may be poor information.
Companies have a lot of data and need to leverage the information and develop it into useful data.
Q7. What are two possible outcomes a company could get from using data mining?
Data mining is 'the application of statistical techniques to find patterns and relationshops among data and to classify and predict.'
Two possible outcomes include: culster anaylysis as well as association detection
CLICK TO VIEW CHAPTER 9 SLIDES !
Chapter 8 - Operations Management and Supply Chain Management
Q1. Define the term operations management
OM is the management of systems or processes that transform and convert resources into both goods as well as services. It includes inputs, transformation and outputs
Q2. Explain operations management's role in business
The diffeirng roles include:
Q3. Describe the correlation between operations management and information technology
Managers often use IT to heavily influence operations management decisions.
This is in regards to recource amounts, tasks and the completion of them where and who exactly will execute the task.
Q4. Explain supply chain management and it's role in business
Involves the management of all information that flows through the supply chain. Recources become converted into products which get delivered to customers.
It is used to maximise the total effectiveness and profitability of an organisation.
Q5. List and describe the 5 components of a typical supply chain
1 - Supplier: raw materials, may have subsuppliers
2 - Manufacturer: makes the service or product, uses these raw materials
3 - Distributor: hands out the product through shipments, schedules
4 - Retailer: sells the product, transfer of money occurs
5 - Customer: consumes the product
Q6. Define the relationship between information technology and the supply chain
Information technology: improved forecasts, integral systems. It advances in the 5 previous stages mentioned
The supply chain: decreases buying power which ultimately increases the supplier power
CLICK FOR CHAPTER 8 SLIDES !
OM is the management of systems or processes that transform and convert resources into both goods as well as services. It includes inputs, transformation and outputs
Q2. Explain operations management's role in business
The diffeirng roles include:
- Attain company profits through efficiency and quality of the product
- Forecasting
- Managing Inventory
- Motivation of staff members
- Must know about companys sales, manufacturing and distribution
Q3. Describe the correlation between operations management and information technology
Managers often use IT to heavily influence operations management decisions.
This is in regards to recource amounts, tasks and the completion of them where and who exactly will execute the task.
Q4. Explain supply chain management and it's role in business
Involves the management of all information that flows through the supply chain. Recources become converted into products which get delivered to customers.
It is used to maximise the total effectiveness and profitability of an organisation.
Q5. List and describe the 5 components of a typical supply chain
1 - Supplier: raw materials, may have subsuppliers
2 - Manufacturer: makes the service or product, uses these raw materials
3 - Distributor: hands out the product through shipments, schedules
4 - Retailer: sells the product, transfer of money occurs
5 - Customer: consumes the product
Q6. Define the relationship between information technology and the supply chain
Information technology: improved forecasts, integral systems. It advances in the 5 previous stages mentioned
The supply chain: decreases buying power which ultimately increases the supplier power
CLICK FOR CHAPTER 8 SLIDES !
Chapter 7 - Wireless technology and Computer Network
Q1. Explain the business benefits of using wireless technology
It allows individuals to get information anywhere, at any time. Through increasing productivity, this universial convenience often allows communication among businesses in differing regions.
It operates on low power as well as low cost, through both voice and data
Q2. Describe the business benefits associated with VoIP
Voice Over IP allows for telecommunication through digital formats.
Its benefits include:
Q3. Compare LANs and WANs
LANs: are local area networks and connect to computers in one location
WANs: connect computers at differewnt geographical areas
Q4. Describe RFID and how it can be used to help make a supply chain more effective
RFID (Radio frequency identification) are the tags that use radio frequency to transmit data. It is good for passports, inventory as well as transportation. It is accurate and efficient and in the future should replace barcodes.
Q5. Identify the advantages and disadvantages of developing mobile technology
Advantages: efficiency, convenience, customisation and accuracy.
Disadvantages: No real disadvantages, apart from issues regarding the phone cameras
CLICK FOR CHAPTER 7 SLIDES !
It allows individuals to get information anywhere, at any time. Through increasing productivity, this universial convenience often allows communication among businesses in differing regions.
It operates on low power as well as low cost, through both voice and data
Q2. Describe the business benefits associated with VoIP
Voice Over IP allows for telecommunication through digital formats.
Its benefits include:
- reducing the cost of international calls
- cost cutting in areas
- allows for phone calls, voice mail, e-mail and faxes
Q3. Compare LANs and WANs
LANs: are local area networks and connect to computers in one location
WANs: connect computers at differewnt geographical areas
Q4. Describe RFID and how it can be used to help make a supply chain more effective
RFID (Radio frequency identification) are the tags that use radio frequency to transmit data. It is good for passports, inventory as well as transportation. It is accurate and efficient and in the future should replace barcodes.
Q5. Identify the advantages and disadvantages of developing mobile technology
Advantages: efficiency, convenience, customisation and accuracy.
Disadvantages: No real disadvantages, apart from issues regarding the phone cameras
CLICK FOR CHAPTER 7 SLIDES !
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